Refund policy

As a beverage product, we do not accept returns or exchange or replacement requests once your order is processed and further delivered to you. We do not offer any reverse pick-ups either.

If your order arrives damaged or incorrect or with few items missing, email us at hola@drinkdonchico.com with pictures of the product within 48 hours of receiving it, and we’ll assist you right away with a refund or replacement.

For approved refunds, the amount will be credited directly to your original payment method and may take 7 working days to reflect in your account. If you have paid by cash on delivery (COD), we may request your bank details or Paytm/PhonePe/Other UPI Apps number for quicker processing.

Please note, we are unable to process returns or refunds in the following cases:

• Delays due to incomplete or incorrect shipping details provided by the customer
• The recipient is unavailable at the time of delivery
• The recipient refuses to accept the delivery
• The product is tampered with or damaged after delivery
• For subjective reasons such as not liking the taste, flavour of the product etc.

For any other requests or feedback, reach out to us at hola@drinkdonchico.com or WhatsApp us at +91 7494920544. We're available Monday to Friday, 10 am to 6 pm.

We look forward to serving you again!